MINIMUM STAY

Minimum stay periods may apply to weekends, public holidays and high season. Minimum Stays may also apply at other times of year through management discretion.

CHECK-IN AND CHECK-OUT TIMES

Check-In Time: From 4:00pm to 6:00pm. Please contact us if you plan on arriving outside these times so we can accomodate this.

Check-Out Time: No later than 10:00am on the day of departure unless prior arrangements have been made with us.

DEPOSITS

Deposits will be refunded (less $20 cancellation fee) if cancellation is made at least 7 days prior to arrival date. If cancellation is less than 7 days, deposit is forfeited.  Exceptional circumstances will be taken into consideration.

CONFIRMATION LETTERS

These are generated automatically once the deposit has been paid. Please check your confirmation letter carefully and notify us of any changes.

REFUNDS/ALTERATION

There will be no reduction for early departure or late arrival. This also applies to guests who are asked to leave the park because of misconduct. Guests are liable to pay for the full period that was booked.

TARIFF / PRICES

Our tariffs are reviewed annually. Please be aware prices may change when booking in advance. Prices are subject to change without prior notification.

CARAVANS / CAMPERVANS

All caravans and campervans require a current Electrical Warrant of Fitness displayed and comply with LPG Standard (As/NZS3100). Management reserve the right to disconnect any caravan/campervan that does not have a current Electrical Warrant of Fitness.

VISITORS

Visitors are more than welcome, but must leave their vehicles outside Queen Street Holiday Park.

All visitors MUST report and register at the office. Please do not be offended if visitors who do not register at the office are asked to leave the park.

Visitors are at the sole discretion of the management and are the responsibility of the booking holder.

All visitors must leave the park by 10:00pm. This is for all guest security and enjoyment of the park facilities.

CONDUCT

We ask that all guests restrict their noise level after 10pm and before 6am. The only exception is by management discretion or organised events by Queen Street Holiday Park.

Queen Street Holiday Park reserves the right to refuse entry and/or request termination of booking without refund regarding disorderly conduct which includes, but not limited to drunken behaviour.

If misconduct occurs, Queen Street Holiday Park reserves the right to charge the named person on the booking with Queen Street Holiday Park for cleaning fees or replacement fees of damaged property, without authorisation from the named person.

LIABILITY

Personal belongings are the guest’s responsibility. We accept no liability for any loss, damage or accident, unless such loss is due to our negligence. We are not responsible for the failure of public services (including but not limited to water, gas and electricity).

PET POLICY

Selected areas of the park are pet friendly, limited to Megavans only. Contact us for more information.